Digital counterparts for the use of smart diapers in residential care homes

Client: Ontex -  My role: Product Designer  -  Date: 2019-2020

Designing digital touchpoints to support smart diapers in residential care homes. The challenge of this project was to introduce not just one but a whole ecosystem of new products to the already intensive workload of nurses and caregivers. I was responsible for the UX design of the companion mobile app, the trolley tablet app, and the desktop web app. 

Design rationale

We, that is me and my colleagues at the time at Bagaar (now Verheart Digital), researched the current workflow by visiting 10 nursing homes, observing and interviewing caregivers, nurses and management. We mapped their tasks, their schedules, and their tools. We created storyboards to visualize new workflows that we could validate with caregivers whether it made sense or not. Then, we designed new flows on how products should interact with the user and each other. We translated technical limitations, the story from the storyboards, and all of the user research into user stories that we collected in a Product Requirements Document. We facilitated prioritization exercises to map stories into phases. Afterward, we designed wireframes based on the stories for phase 1, validated them with stakeholders before transforming them into UI designs 

User & Context research

Collected insights by observational research in multiple residential care homes, interviews, and co-creation workshops with staff, nurses, and home managers to grasp how and where the new application and workflow could be implemented. 

Storyboarding

Created user flow propositions to integrate the new product into the existing workflow. Created storyboards to help visualize the propositions to stakeholders and staff and nurses. 

Interaction models

Designed detailed interaction models with direct and indirect interface communication and created various alternative scenarios to perform certain actions to allow for maximum flexibility. 

Product Requirements Documents

Created a Product Requirements Document to keep track of the project, define user stories and assign them a rollout phase 

Wireframes & UI Proposal

Designed wireframes in iterations and proposed a UI design before handing it over to another party to develop the application.